What are you looking for?

Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at (239)357-5120 or email us with your question!

Top ten most popular FAQs

Would you recommend a free anti-virus software?

First and foremost, you never want to go without security protection on your computer. There are quite a few free anti-virus providers who provide fantastic protection at no cost to their users. As always, we’d highly recommend that you do your research before choosing a product, as one anti-virus might work for someone else but might not be suitable for you.

If you’re looking for protection, give us a call at (239)357-5120 and we can help you find the best protection for your device.

What exactly is a Managed Service Provider?

Simply put, Green Shield Security offers Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Green Shield Security acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

If you’re interested in pricing, reach out to us at (239)357-5120. We’d love to work with you!

Why is my data being sent to the clouds?!

Cloud backup which is also known as Online Backup is the process where your local backups are transferred to an offsite server every night. The server is located in a secure data center in Bonita Springs, Florida. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.


What kind of response times can I expect?

Service and Response times vary between each client. We employ a team of professionals that work around the clock to make sure that all of our clients are taken care of regardless of the time or the weather. We are committed to ensuring that our customer satisfaction is of the highest importance.

How long is a Managed Service Contract for?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others offer a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

Green Shield Security offers a month-to-month IT Service contract, and we always tailor our contracts to better suit our clients needs. We work with each and every business to establish client-customer relations and to ensure all expectations are met appropriately and in a timely manner.

What should I do before I call for help?

If possible, be sure to write down any information about error messages and take screen shots or pictures of your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem. Believe it or not, most problems can be solved with a simple reboot of the machine!

If you are still experiencing problems, give us a call at (239)357-5120 and we’d be happy to assist.

What does having a Managed Service Provider cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your unique business & network. Once contracted, your IT Service Contract will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs without going over budget.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Green Shield Security makes it simple with an affordable and customized flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Green Shield Security serves as your “one stop shop” for all your managed IT service needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Platforms or Office365, Windows or OSX, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure? We will support you.  Need to transition from one ecosystem to another?  We’ll be there for you. We’re here to cover it all and to make the process easy to avoid headaches and frustration.

Couldn’t find your answer? Ask a question